Online dating services and websites have different ways of conducting their business. Some may take on a more interactive approach by having online chat support where users can directly contact the website’s managing staff, while some only enable communication with the users for bug and fixes reports. Knowing what you can expect from the online dating service websites you subscribe to is helpful so that you know what to do should you encounter any problems with the service.
Technical support
Most online dating sites have a technical support team to which you can forward any problems or issues regarding site functionality and usage. Questions on how to edit your profile, or how to upload and tag photos would fall under this category. If you’re getting spammed by unknown users, you can also forward your complaints to the website’s support staff.
Content filters
This is one of the more tricky parts of online dating website management. The content filters that some dating websites use have allowed users to report offensive profile content such as nude photos, derogatory racial remarks, and religion-bashing messages and comments. However, the part that becomes tricky is when such offensive content is made or sent off-site.
See, most dating websites follow the general rule of not meddling with their users’ personal lives. This means that while they will do their best to filter the information and content sent on their website, they have no control over what happens or what is said outside of the website. Users can’t sue or blame the website if the woman or man they dated through the website turns out to be a stalker or starts issuing grave threats. Bottomline is, while the website can help ward off potential stalkers or scammers, you also have to do your part and observe basic rules of safety when giving out information and using the website’s services.
Terms and conditions
Be wary of online dating sites that do not have their own privacy policy or terms and conditions. As a legit business website, this information should be displayed on their site for users to view and read. Even though these documents tend to be long and boring, it’s still important for users to at least skim through the contents to know what it is they’re signing up for. Especially for online dating websites that involve exchange of money, users should read this document to know which possible liabilities and risks the website will shoulder or waive.